RESETTING SONOS CONNECT AMP UPDATE
RESETTING SONOS CONNECT AMP FULL
RESETTING SONOS CONNECT AMP REGISTRATION
RESETTING SONOS CONNECT AMP SOFTWARE

I think I am going to give up since I’ve been given several different reasons why it won’t work. I have called Sonos maybe 3 times and spoken with them a total of 4-5 hours.

RESETTING SONOS CONNECT AMP UPDATE

I have been having the same issue with my CONNECT:AMP where the S2 app asks me to update and keeps failing the update with error code 1013. But how do I know whether it is? I have googled some results on this (e.g.

RESETTING SONOS CONNECT AMP SOFTWARE

E.g. how does the IP address listed against the Connect Amp relate to the TCP or UDP port numbers listed on the Sonos page you linked to, buzz? I assume I want to make sure that TCP port 4444 (which is listed as the port that Sonos uses for software updates) is open to the relevant IP address. However when it comes to the stuff about firewall ports I’m not really sure what I am looking for. As far as I can make out the Sonos app is set to “allowed” through the firewall. I’ve also had a look at the firewall settings. There was no message about having to update software, so I checked under “Check for software updates” - it now says “No update required. I opened up the PC controller just now (with the Connect Amp still powered down - I unplugged it the other night and had left it unplugged) to follow the rest of your suggestion. My PC network profile is certainly set to “Private”. Let’s close the PC controller, keep CONNECT:AMP powered down, restart the PC controller, and wire both the PC and the PLAY:1 to the network. Make sure that your PC network Profile Type is set to “Private”. This is likely some sort of network stumble. Perhaps I should try phoning Support again. Over the last few weeks I have tried to reset the Amp and re-connect it to the system so many times that I’ve lost track.

RESETTING SONOS CONNECT AMP REGISTRATION

Regarding the registration list, I’m not sure at what point it has disappeared. I had to end the call however and then tried out the downgrade process after that by myself.

Regarding the call with Sonos Support - this was at the stage that I was still simply trying to get the software update for the Connect Amp working. We spent our time going through the reset process and checking to see if a firewall was the problem. Towards the end of the call the person I spoke to suggested that it might be because the Amp was no longer supported for software updates, at which point we talked about potentially downgrading to the S1 app. When you say “while it is wired to the network”? Do you mean have I connected the router to the Connect Amp by a physical cable? If so, yes, I did so, when I was simply trying to update the software for the Amp, but I haven’t tried that in order to to re-connect the Amp. I should point out that my Play 1 is absolutely fine.Ĭan anyone help.

RESETTING SONOS CONNECT AMP FULL

The Connect Amp is no longer showing as registered on my full Sonos Account page. However now on my system the Connect is showing as “Not connected” but every time I try to resolve this all my app says is “All products seem available”. The system appears to recognise the Connect Amp. However when I did so the S1 app didn’t appear to be able to connect the Amp. One of the things I tried, though, was to downgrade the Amp from S2 to S1. However I don’t know this for sure - I’m not sure which “Gen” my Amp is.

I realise one possibility is that my Connect Amp is no longer supported by Sonos. the 1013 message and spent an hour on the phone with Sonos trying to resolve it. Since then I’ve tried all the different things suggested re. The update didn’t work and I got a 1013 message.

Both have been working fine on the S2 app until a few weeks ago the app informed me that the Amp required a software update. My Sonos system consists of a Connect Amp wired up to non-Sonos speakers and a Play 1.

Resetting sonos connect amp